FAQ - Login

This page displays FAQs about login.

Order	Questions	Answers
1	How many login methods are supported?	Web: Account or phone number + password App: Account or phone number + password or SMS verification code H5 (for service requests): SMS verification code
2	Why can't I log in even though I've entered the correct account and password, and it says "Incorrect account or password"?	Taking China's site as an example, you need to confirm if the current computer's network environment is within China's territory (including Hong Kong, Macao, and Taiwan). If so, it may be due to an unstable network environment. In this case, you can solve the problem by using China's designated domain URL. If not, please check if you have enabled VPN. If so, please disable it first. If the problem persists even after disabling VPN and the account still shows as non-existent, please use China's designated domain URL. To obtain the specific domain URL, please contact us through the 'Service Desk' located at the bottom of the login page.
3	If I am in China, how can I access an overseas site?	It can be achieved by enabling a VPN node for the corresponding country to log in.