FAQ - Workspace Management

This page displays FAQs about Workspace Management.

Order	Questions	Answers
1	How do I perform post-event reporting with a work order?	Select "Yes" when assigning a work order for the first time and fill in the required information (Result, Time, Part Information, and Cost Information). The work order status will become "Closed" and be recorded in the platform.
2	What is the difference between returning and cancelling a work order?	'Return Work Order' is typically used for work orders created by mistake (mostly service request work orders) and can only be done before the administrator assigns it for the first time. You need to select a reason for returning. 'Cancel Work Order' can be done for any reason. However, neither returned nor canceled work orders can undergo any subsequent operations.
3	What if one or all of a work order's operators' accounts are deactivated?	If a work order is not yet completed and all of the related operators' accounts are deactivated, the work order will automatically go back to the "Created" status and can be reassigned by the administrator. If a work order is not completed but at least one operator's account remains active, the work order can be continued by the remaining operators. If a work order has been completed already, it will not be impacted by the deactivation of operator accounts.
4	If a work order is wrongly assigned to someone, can it be re-assigned?	Yes. When the assigned work order is in "Assigned" status, the assigned operator can initiate a transfer request in the Akila App, and if the request gets approved by the administrator, the work order can be reassigned to another operator. Meanwhile, the administrator can also directly click the "Reassign" button to initiate the reassignment.
5	Can I add more operators to a work order in the course of execution?	No. It is not possible to add or change the operators of a work order after it has been started (after it has entered the "In Progress" status).
6	How many times can a work order be assigned?	There is no limitation. When the assigned work order is in "Assigned" status, the assigned operator can initiate a transfer request in the Akila App, and if the request gets approved by the administrator, the work order can be reassigned to another operator. Meanwhile, the administrator can also directly click the "Reassign" button to initiate the reassignment.
7	What's the difference between evaluating and spot checking a work order?	Evaluating can be required after operators execute and submit work orders. If the result is "Pass", then the work order's status will become "Closed". If "Fail", the work order must be re-opened. Spot checking is optional for users with this authority on the web/mobile app, after the work order's status becomes "Closed".
8	Can I add or assign or cancel or return work orders in batch?	No, you can now only batch export work orders.
9	When are jobs generated after adding an inspection plan?	When an inspection plan is successfully created, it immediately generates inspection jobs for the remaining time of the day and the entire next day. After that, the next full day's work (if any) is automatically generated until the end of the plan. Moreover, if the plan is edited with new frequency added, additional inspection jobs for the remaining time of the day and the next day will be generated immediately.
10	Can I set an inspection plan to skip public holidays?	Yes. You can select holidays when adding or editing an inspection plan, and choose to "Skip the Work" or execute during "Holiday Inspection Time". When a job's date falls on a holiday, it will follow the holiday settings.
11	Can I cancel or reschedule an inspection job?	Inspection jobs support cancellation after they have been generated, but rescheduling is not currently supported. However, you can change the timing of future inspections by editing the inspection plan.